Cancellation and Refund Policy for Fitness Training Payment Plans Mobile App
At Softek Solutions, we strive to provide an exceptional experience through our Fitzen mobile application. We understand that circumstances may arise where you need to cancel your payment plan or request a refund. This cancellation and refund policy outlines the terms and conditions for such requests. Please read this policy carefully before proceeding with any cancellations or refund requests.
- 1. Cancellation of Payment Plans:
- 1.1. You have the right to cancel your payment plan at any time.
- 1.2. To cancel your payment plan, please follow the instructions provided within the mobile app or contact our customer support team directly.
- 1.3. If you cancel your payment plan, you will retain access to the app and its content until the end of the current billing period. No further charges will be made.
- 1.4. Please note that cancellation of the payment plan does not entitle you to a refund for any previous payments made, except as outlined in the refund policy below.
- 2. Refund Policy:
- 2.1. Refund eligibility is subject to the terms and conditions outlined in this policy.
- 2.2. Refunds will only be considered for the following scenarios:
- a) Technical Issues: In the event of a critical technical issue preventing you from accessing or using the app’s features despite reasonable attempts to resolve the problem.
- b) Duplicate Charges: If you were accidentally charged multiple times for the same payment plan.
- c) Failure to Deliver Promised Features: If the app fails to provide the features and functionalities promised at the time of purchase.
- 2.3. Refund requests must be submitted within 14 days from the date of the issue or purchase.
- 2.4. To request a refund, please contact our customer support team and provide the necessary details, including your name, email address, order number, and reason for the refund.
- 2.5. Each refund request will be reviewed on a case-by-case basis. We reserve the right to approve or deny refund requests at our sole discretion.
- 2.6. If your refund request is approved, the refund will be processed using the original payment method used for the purchase.
- 2.7. Refunds may take a certain amount of time to process, depending on your financial institution or payment provider.
- 3. Modifications to the Policy:
- 3.1. We reserve the right to modify or update this cancellation and refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our mobile app.
- 3.2. It is your responsibility to review this policy periodically to stay informed about any updates.
By using our mobile app and subscribing to our payment plans, you acknowledge that you have read, understood, and agreed to this cancellation and refund policy.
If you have any questions or need further assistance, please contact our customer support team at contact@fitzeners.com
